Returns & Replacements

Returns Policy

We hope that you will be very happy with your Babygosling purchases. However we understand that from time to time you may want to return an item to us. If you do wish to do this we aim to make this process as quick and convenient as possible.

Your item is unwanted and within 14 days of purchase

As long as the item is unused and in a resalable condition we are able to offer an exchange or refund. We do ask for the original packaging where possible. If you would prefer to exchange the item please let us know by emailing suzanne@babygosling.co.uk

For unwanted items there is a £15.00 collection charge per box. A final collection charge will be confirmed when you contact us is you want us to return the item or You can simply return the goods yourself(recommended recorded). Unfortunately we are unable to accept returns for unwanted products purchased more than 14 days ago.

Manufacturing faults within  days of purchase

If you have a manufacturing fault with your item within 14 days of purchase we will repair or replace – exclusions, terms and conditions apply. You will be required to return the product back to us and we may need to send your product to the manufacturer for inspection. Larger items will be collected of this free of charge.

Returns after 14 days of purchase

After 14 days your product will then be under the manufacturer’s warranty and we will strive to ensure we rectify the fault accordingly. To find out the length of your warranty please consult your instruction manual or email us at suzanne@babygosling.co.uk. Each case will be looked into individually and we will either repair or replace the item as we and the manufacturer deems appropriate.

We may have to request the item back to store, in this instance the collection costs will be covered by ourselves if the fault is of a manufacturing nature. Larger items will be collected of this free of charge. For smaller items you will be requested to return them to us and a refund for the postage cost of up to £5.00 will be given on production of a postage receipt. We may also ask for images or a short video of the fault. This does not affect our statutory rights.

The manufacturers warranty only covers against manufacturing faults and does not cover the following:

  • normal wear and tear
  • misuse such as, but not limited to, improper storage and product care
  • maintenance and use other than that indicated in the user guide
  • failure to follow the instructions in the user guide
  • abuse, neglect, carelessness or accident
  • modification or alteration of the product
  • air transportation or freight damage
  • damage to tyres such as holes, punctures or tears
  • Mounting or installation of third party products such as buggy boards that are not recommended by the manufacturer

Please note that while this list is inclusive it is not exhaustive.

Items out of warranty/lost

We will aim to assist you by contacting the manufacturer and obtaining a quote for repair or replacement. Please get in touch with us at suzanne@babygosling.co.uk with your request.

Babygosling does have a repair centre .

Orders sent incorrectly

We strive to ensure all orders are sent out correctly by our warehouse team. In the event of a mistake we will rectify as quickly as possible. Please contact us at richgosling@babygosling.co.uk

Refund procedure

We will initiate the refund, replacement or exchange process once we have been notified of your request. If we have arranged the collection on your behalf, we will issue a refund less the applicable collection charges, once the item has been received back into store. All refunds will be made back via the original payment method.

Packaging your item for return

Please ensure when returning goods a note is enclosed with your order number, address, surname and reason for return so we can process as quickly as possible and please ensure that your return is securely boxed. The courier will arrange labels to attach to your order for return. They will also give you a receipt of collection, please keep this safe. For all orders being returned by your own means please send to: 

Returns Department 
Babygosling

1 brook bridge court

1189 Melton rd

Syston

Leicestershire

LE12 7GR

 

We are sorry but we are not able to send out boxes for items to be packaged.

Loan pushchairs

We understand it can be very difficult without your stroller whilst yours is being repaired. We can offer to loan you a pushchair whilst yours is being repaired, should you require one. These are available for collection from our store. Should you need us to send you one, this can be done at a charge of £35.00, this covers return postage costs and an administration fee.

We will keep a record of your payment details which will be charged should any loss or damage to the pushchair or any items included with it. If the loan is returned with any damage, missing items or is not in the condition it left us in, a charge may be made cover the costs of replacements or repairs needed.

Cancelling your order

If you wish to change or cancel your order please email us at suzanne@babygosling.co.uk

We aim to respond to your email within 24 hours – please let include your order number and name and address in any correspondence.

Please note that for items already dispatched, our standard returns process will need to be followed. If you refuse your delivery because you wish to cancel, a collection charge will be applicable. Please see collection charges.

Reporting a fault

All products purchased at Babygosling come with a manufacturer’s warranty - this will start from the date of purchase of the item (please consult your instruction guide to confirm the length of warranty). We will repair any product free of charge within this period; this only includes manufacturing faults and does not cover wear and tear, loss of a item, misuse or accidental damage.. If a repair is not possible a replacement or refund may be offered at our discretion.

For any faults please contact us via email. Within your email please provide us with your order number, address the pram was purchased under and where possible please send us some images supporting your claim to help us assist you further. Alternatively, if you would like to speak to someone regarding your fault please email us or ring us on 01163190804 (option 2).

Babygosling collection service

Here at babygosling we aim to offer an easy and cost effective collection service to allow you to return an unwanted item. To arrange a collection please contact us richgosling@babygosling.co.uk. We aim to respond to you within 24 hours. Please see our returns policy for more information.

Our Courier collections take place Monday – Friday between 8am-6pm. For UK customers we ask for 24 hours notice to arrange collection for non UK customers we ask for 48 hours. We are unable to send out boxes for return of your item.

Collection charges

Collections charges per box are £15.00 if required. For overseas customers we will need to obtain a quote from our courier service. For a collection estimate please contact us richgosling@babygosling.co.uk. If the couriers arrives at your property and the collection isn’t ready or you are not in further collection charges may apply. We ask that the item is boxed securely.

Collections

We monitor our carriers on a regular basis and believe we use the best couriers in the industry. However, our couriers are outside our control and if your goods have not been collected on the day requested then please email us at suzane@babygosling.co.uk

 and we will rebook the collection (charges may apply).

If your order was not ready, you where not at home or the driver was turned away you may be charged again for the failed collection. We are unable to accept liability for loss or damage of goods if the goods are left out for the courier.

Stay in touch

Call us

Call Syston: 0116 3190 804
1 Brookbridge Court,
1189 Melton Road,
Syston,
Leicestershire,
LE7 2JT
richgosling@babygosling.co.uk
Company no. 06508494, Vat no. 114041865

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